Shared Space FAQ
All the questions, below, relate to the Shared Space Community tool.
If you have any questions about the Shared Space, please contact knowledge@nes.scot.nhs.uk
1What is a Shared Space?
The Shared Space is collaborative workspace that helps communities of healthcare staff, and partners in care - including patients, carers and public - to share knowledge and work together.
The Shared Space is a closed space and members need an NHS Athens account to request membership.
2Do I need a username and password to join a Shared Space?
Yes! to join a Shared Space you need an active NHS Athens account. Go to the Login / Register link at the top of this page.
If you have any questions about your NHS Athens account, please contact athens.admin@nes.scot.nhs.uk .
3How do I find a Shared Space Community?
You can find a Shared Space community by going to Communities Tab on The Knowledge Network. All Shared Space communities can be searched for from the Communities page. Once you have found the community, click on the title and login with your NHS Athens account details.
4How to join a Shared Space Community?
You will need an NHS Athens username to be able to join a Shared Space Community.
You can request membership of a Shared Space community by going to the Communities Tab on The Knowledge Network. Once you have found the community you want to join, click on the title and login with your NHS Athens username details. Once logged in click on the request membership link. Once your request has been dealt with, you will receive an email from the administrator of the community.
If there is not a community already set up in your area of interest why not set one up? Go to Communities Tab on The Knowledge Network and click on 'Request a community' link.
5How do I create a Shared Space Community?
To create a new Shared Space community - go to the Communities Tab on The Knowledge Network 'Request a community' is on the 'Communities Help' panel.
Note: Before requesting a new Shared Space community, please search the communities to make sure a community does not already exist.
6How do I move between Shared Space Communities?
Within all Shared Spaces', on each page, a bar appears on the right hand side with the text 'You are in'. Click on the blue arrow at the end of the bar to retrieve the drop down list. The drop down lists the names of all communities within a Shared Space.
To move to a community from another Shared Space you need to click on the 'All your Communities' link. This list displays all the communities you are a member of across multiple Shared Spaces.
7How do I upload information to my Shared Space Community?
At the top of every Shared Space community page, you will see the 'Add new' drop down box. Uploading or creating anything new in a Shared Space community is completed from the drop down box.
8I do not see my contribution - moderation
In some communities, publication of resources, news, events, courses and discussion may be moderated. This means that the Administrator must approve submissions before they are made visible within the community. All submissions to the Shared Space as a whole are subject to moderation by the Shared Space Administrator.
In non-moderated communities, content and discussion are published immediately upon submission. The Administrator is alerted to review new submissions and may edit or withdraw as appropriate.
When requesting a new Community, Project Area or SubGroup, the requestor indicates their preference for moderation or non-moderation of resources and discussion. The final decision on the moderation rules that apply to a community lies with the Administrator responsible for approving the request.
9How do I set my Shared Space email alerts?
To set your email alerts, login to the Shared Space and go to 'My Profile'. Email alerts can be set separately for resources and discussions. You can switch your alerts on or off. If you choose to switch them on. You can then decide on the method and the frequency for each alert.
10How do I invite new members?
You can invite a person to join from the homepage of any Shared Space community.
From the homepage, scroll to the bottom of the contacts directory box and click on the link 'Invite new members'. The top section of the page lists the members already in that Shared Space. To invite members from this list, place a tick in the box next to their name. The bottom section of the page allows you to invite non-members to join using their email address.
The system automatically creates a generic email containing:
- a one line message i.e "You have been invited to join the..."
- a hyperlink to request membership
- email contact - Administrator
But the next page allows you to add Subject heading for the email and add a message.
11What is a 'Specified Cast Error'?
A 'Specified Cast Error' page is returned when too many requests are sent to the server at one time. For example, if 100 users in the shared space complete a task and submit at the exact same time - then the server could return a 'Specified Cast Error' page.
To clear down the error page, click on the 'Home' link, within the Shared Space and repeat the task.
12How do I delete my membership from a Shared Space Community?
You have to contact the Administrator or mkn@nes.scot.nhs.uk .